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On this page you’ll find the frequently asked questions from other members of the platform. If the answer to your question is not there then get in touch with us through the contact page.
How do I change my password?

To change your password, log into your account and view your profile. Select “Update Profile”. Select “change password” (located beside the password text box) and enter both your current password and the one you wish to change it to. Once entered, select “Update” and your password will have been changed.

How do I get paid?

Completing a survey will generate reward points. Your rewards are added to your account at the completion of each survey unless otherwise stated. You must reach the minimum payout threshold, described on your account page, before requesting your payout through the selected payment method.

How do I sign up?

Cint has multiple panel partners; once you have selected a panel associated with one of our panel partners you wish to join, simply select “Sign up/Join”. (Please make sure to select the appropriate country of residence if so asked). Follow the steps given to set up your account. You will have to give some basic information and choose a password. Soon after, you will be sent a confirmation email. Follow the link emailed and you will be able to begin taking surveys!

How do I update my profile?

Once you have logged in, select “Your Profile”.

Here you may update both your personal information (password, address, etc.) and you may update your profiling for future surveys:

To update your personal information, select “Update Profile”. For all other updates, select the various categories in “Further Profiling.”

I have reset my password but still cannot enter—why?

Having your cookies disabled in your browser may cause this issue. Please ensure your cookies are enabled. If problems like this continue, we recommend attempting to log in using a different browser (users of the Safari browser should take note of this).

My confirmation email to activate my account never came—what should I do?

There are a variety of reasons for this to happen. The email may still be in transit. Depending on internet traffic, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times. Ensure that you have given the correct email—no spaces or misspelling. Please check your junk folder and ensure that your email is not using anti-junk software to block any email addresses. If you still have not received an email, navigate back to the registration page and re-enter your email to prompt another confirmation mail.

What if I forget my username and password?

Your username is your email. If you have multiple emails, we strongly suggest keeping a note of which email you have used. If you have forgotten your password, select “Forget Password?” on the panel log in page. You will be prompted to enter your email, please make sure this is the correct email associated with your account. You will be sent a new password in your email and will be able to log in with this password. We strong suggest changing your password once you have logged on.

What if I want to delete my account?

To delete yourself from the panel, please either:

1. Login to your account
Click unsubscribe
Check the box “Do you really want to unsubscribe?”
Click “Unsubscribe”
Click “Ok”
2. Click the “Unsubscribe” link in the survey invite
3. If you are a panelist who does not sign in through Cint and cannot find the unsubscribe link, please contact the panel for account queries (email address is located at the bottom of the survey invite).

Why do I have to update my profiling?

Surveys are sent automatically when your profile best matches the requirements for the survey. Updating your profiling will make it easier to match your profile with more surveys. Frequently updating your profile will improve the amount of surveys you may receive.

Why is there a negative in my account?

Please keep in mind that Cint reserves the right to deny incentives, remove panelists and deny service to anyone. All invitations are sent based on a proprietary sampling algorithm. Such algorithm will not favor any individual respondent over another.

Negative incentives can occur when someone completed a survey in a manner deemed inappropriate (bad or untruthful). We will not share with you which questions proved to be problematic for our clients. Below are some ways clients define “bad” or “untruthful” responses

Survey Speeding
Every survey executed has an estimated time to complete. If you complete a survey in a time frame that does not fall within the range that is acceptable you will not qualify for the survey, receive an incentive and may be terminated from the panel.

Inconsistent or Inaccurate Answers
If you provide answers that are not accurate and or inconsistent in any manner whatsoever you will not qualify for the survey, receive an incentive and may be terminated from the panel.

Red Herring Questions
Clients, at times, will put questions in the survey multiple times or demand that you choose a specific answer to ensure you are being truthful and/or reading the entire survey question. If our client should find that your responses are unacceptable as per the red herring directive you will not qualify for the survey, receive an incentive and may be terminated from the panel.

Open End Questions
At times clients will have a section within a survey that requests respondents to fill in their answers by writing them in, rather than selecting an answer from a set of pre-identified responses. If a response in Open Ended question is considered to contain language that is inappropriate, non-sensible, or not fitting for the question you will not qualify for the survey, receive an incentive and may be terminated from the panel.

Payout

How do I redeem my points?

PayPal is a money transferring system that allows users to transfer money directly from PayPal into their bank accounts, or into other online funds. The email associated with your panel account must correspond with the email of your PayPal account. If you do not have a PayPal account, it is very easy to set one up. To set up a PayPal account, click here.

Please note that all payouts must be done within the allotted increments. Points equaling monies less than the set payout limit will not be processed.

Please note PayPal charges a 2% handling fee for transferring money to your PayPal account

Once you have earned enough points for a payout, you are able to cash them out using a PayPal account. Once you have logged into your profile, select “Redeem Rewards”. Here you are able to view your rewards.

Why do I still have money in my account after I’ve cashed out to PayPal?

As stated, there is a minimum payment threshold to withdraw money from your account. There is also a maximum payment limit. The maximum payment limit determines at what increments you are able to redeem your rewards.

Why is there a 2% free when I transfer my money to PayPal?

PayPal reserves the right to charge a transaction fee for all transfers made through its system. This 2% fee is a processing charge applied to all transactions made.

Surveys

Are surveys free?

Yes, they are free.

Can I refuse surveys?

Yes, you can refuse any surveys you so choose to.

How do I take part in surveys?

You will receive survey links in your email. Follow these links and complete the surveys.

How often do I have to participate?

As little or as often as you’d like. There is no minimum requirement in order to receive your incentive. Keep in mind to cash out your rewards however, there is a minimum payout threshold.

Is it possible to resend a survey invitation?

No, we are sorry, but we can send each survey’s link only once.

What does “Quota Full” mean?

For surveys that you receive a “quota full” message they do not count as completed surveys and accrue no rewards as the information is not used.

If you receive “quota full” the survey is normally full of respondents within the targeted range.

This can either be before the start of a survey, which is normally indicated as closed, or sometimes in the early part of a survey where certain criteria within the survey becomes filled (for example, within a certain age bracket).

This will vary at the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For this reason we encourage participants to answer at their soonest possible opportunity.

What is a “Screen Out”?

For surveys where you receive a “screened out” message they do not count as fully completed surveys and accrue no rewards as the information is not used.

If you are “screened out” this means that you were determined to be outside the target group for the given survey. Rather than consuming your time on answers that cannot be used, the survey finishes early (normally within the first few questions).

This can happen from time to time even if you were originally selected to take part in a survey. However, the survey requires more specific information than what your profile can initially provide.

What kind of surveys will I be given?

Surveys will range a large amount of topics. You will be sent surveys that you have met the specific qualifications for.

Why aren’t I receiving any surveys?

Surveys are sent automatically when your profile closely matches the requirements of the survey. We recommend that you fill in your profile with as much information as possible. That way it will be easier to match your profile to surveys that suit you.

For more information regarding profile updating, please refer to My Account

Why can’t I access my surveys?

An error can occur on a survey for a couple of reasons.

1. If cookies are not enabled on your browser, at the end of the survey you will not be recognized as a respondent and will receive a time out. Please make sure your cookies have been enabled.
2. If you leave the survey open for an extended amount of time, the browser session will expire and you will be timed out from the survey.
3. If you navigate away from the survey, you will be timed out and not be able to finish the survey.
4. If you are not using a supported browser, have not enabled popups, do not have the latest version of Flash Media Player downloaded, you will be timed out and not able to complete the survey.
5. If you have taken the survey from a device, such as a smartphone or tablet, that doesn’t support Flash Media you will be timed out and unable to complete the study.

Whenever you are timed out from a survey, you will not be able to access it again. A new link cannot be sent and the survey cannot be reset.

Why do I get asked the same question more than once?

We always try to find the right survey for you. There may be times that you are asked the same question more than once – once in our pre-screening phase (where we are looking for a survey to match your profile), and once in the actual survey itself (where we are verifying that you meet the survey’s criteria). Although it might seem like an inconvenience or a mistake that you are asked the same question more than once – rest assured that it is not and please bear with us through this quality process.

This process does two things:

a) It gives us a better chance of finding a survey for you.

b) Provides better quality data to our clients who are looking for a certain type of person.